Match.com Palm® Pixi™
Application FAQ

What is the Match.com Palm Pixi application and why should I use it?

With the new Match.com Palm Pixi application, now you can access your favorite Match.com features on your Palm Pixi (some features may not be available yet). You can search for matches in your area, wink at them and communicate with them (requires a paid subscription). You can also view your matches, your Favorites and everyone who's viewed your profile.

What do I need in order to start using the Match.com Palm Pixi application?

You just need a Palm Pixi phone. If you have one of the devices, you can download the Match.com Palm Pixi application and start using it right away. Network access via your cellular phone provider's data network or WiFi Internet access is necessary for using the application. Additionally, you need to ensure that you have enough memory on your device to download and use the application.

I'm not in the United States or Canada; can I still use the application?

Unfortunately, no. The Match.com Palm Pixi application is only available for use in the U.S. and Canada. But we are working to extend the application to other countries in the near future.

How do I download the application?

The Match.com Palm Pixi application is available as a downloadable application from the Palm App Catalog on your phone. In order to do this, tap the 'App Catalog' icon on your phone and search for "Match".

I don't have a Palm Pixi. What are my options?

No worries. You may still use your existing cellular phone to access Match.com via the matchMobile service. You may add matchMobile as an option to your current Match.com subscription; then go to https://m.match.com on your mobile phone browser. Please note that, in order to use matchMobile, you will need a data plan in place with your cellular phone provider that will allow you to access the Internet on your phone. Please refer to the matchMobile FAQ for more information.

How much does it cost to use the Match.com Palm Pixi application?

The Match.com Palm Pixi application is free to download and use. Most features, including the ability to wink at and search for other members, do not require a paid subscription. However, in order to communicate with other Match.com members as well as see who's viewed your profile, we require you to have a paid subscription.

I don't have a Match.com subscription. What will it cost me to use the Match.com Palm Pixi application?

The Match.com Palm Pixi application is free to download and use in most cases (see previous question). However, features that allow you to communicate with other Match.com members requires a paid Match.com subscription with the matchMobile add-on.

I have a base Match.com subscription. Will I need to pay extra to use the Match.com Palm Pixi application?

Yes. You will need to subscribe to the matchMobile add-on in order to access the subscriber-only features of the Match.com Palm Pixi application.

I have the matchMobile add-on as part of my Match.com subscription. Will I need to pay extra to use the Palm Pixi application?

No. Your current subscription to the matchMobile add-on will give you full access to the Palm Pixi application at no extra charge.

I installed the application on my Palm Pixi. What do I do next?

If you have previously registered with Match.com or are a current subscriber to Match.com, you may use your existing username and password to log in to the Match.com Palm Pixi application. If you are new to Match.com, you will need to register and create a new account. Once your account has been created, just log in via the Match.com Palm Pixi application.

How do I upload a photo?

Sign in to Match.com on your PC and upload a picture. Our Customer Care department will process your picture to ensure compliance with our terms of use. And voila! You have new photos on your profile.

How does the location-search feature work?

The location-search feature uses the GPS on your Palm Pixi to determine your location. Your exact position will never be revealed to other Match.com members. The application uses your location to deliver matches to you that are in your immediate vicinity. You may interact with these matches by tapping them on your display.

Is privacy a concern with the location-search feature?

Match.com is committed to protecting your privacy. Your exact position will not be disclosed to other Match.com members. Additionally, you may turn off location-based searching by turning off the Location feature on your Palm Pixi when using the Match.com application. Please review the terms of Match.com privacy policy for further information.

I have some feedback (or a request for a feature). Who should I contact?

Please e-mail your questions, feedback or feature requests to palmpre.app@match.com. Contact our Customer Care for additional service and support.